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//CASE STUDIES & ARCHITECTURAL BREAKDOWNS

From operational complexity to reliable software systems.

Explore how we analyze business bottlenecks, design technical architectures, and deliver software that fits into real operational environments.

[ARCH.01]FREIGHT & LOGISTICS
Regional cargo & parcel distribution company operating 4 hub facilities.

Multi-Depot Dispatch & Automated Load Planning Engine

THE OPERATIONAL BOTTLENECK:

Truck dispatch and cargo manifests were coordinated manually through informal WhatsApp groups and 8 different unlinked Excel spreadsheets. Manifests were frequently out of sync, customer dispatch updates took hours to verify, and return logistics were unmonitored.

CORE ENGINEERING CHALLENGE:

The system needed to support low-connectivity field conditions for drivers while providing immediate, millisecond-level dispatch updates to depot managers in Casablanca and Tangier.

ZULLAD ENGINEERED SOLUTION:

Engineered a centralized real-time operations platform. Features an automated load-balancing engine, progressive web app (PWA) for drivers with offline manifest signing, and automated webhook triggers alerting customers of delivery status changes.

SYSTEM ARCHITECTURE:
  • Frontend: Next.js with optimistic UI updates
  • Backend: Node.js microservices with WebSockets for real-time fleet map updates
  • Database: PostgreSQL with strict transactional locking to prevent duplicate dispatch
  • Deployment: Docker containers behind Nginx reverse proxy on private cloud VPS
MEASURABLE OPERATIONAL OUTCOME:

Replaced paper manifests completely, eliminated manual re-entry errors, and reduced dispatcher coordination overhead by over 70%.

[ARCH.02]WHOLESALE DISTRIBUTION
Importer and wholesale distributor of electrical equipment supplying 300+ licensed contractors.

B2B Merchant Portal & Dynamic Credit Ceiling Engine

THE OPERATIONAL BOTTLENECK:

Contractors placed orders via telephone calls, WhatsApp photos of scribbled notes, and walk-in visits. Sales representatives spent over 4 hours each morning checking whether customers had exceeded their credit terms before manually re-keying orders into legacy desktop software.

CORE ENGINEERING CHALLENGE:

Contractors had varying negotiated discounts across 5,000+ SKUs, and credit terms needed to dynamically lock if invoices aged past 60 days.

ZULLAD ENGINEERED SOLUTION:

Built an authenticated B2B self-service web portal. Contractors log in securely, see their specific contract pricing, check live warehouse stock levels, and place orders directly. Orders automatically validate credit ceilings and send picking lists directly to warehouse terminals.

SYSTEM ARCHITECTURE:
  • Frontend: React with responsive, high-density inventory search
  • API: Python (FastAPI) with Redis caching for instant catalog filtering
  • Integrations: Bi-directional webhook synchronization with the client's accounting software
  • Security: Two-factor authentication (SMS/Email OTP) and granular role permissions
MEASURABLE OPERATIONAL OUTCOME:

85% of recurring wholesale orders transitioned to self-service within 60 days, freeing sales representatives to focus on business development.

[ARCH.03]FACILITIES & FIELD MAINTENANCE
Commercial HVAC and electrical maintenance service firm with 35 field technicians.

Field Technician Mobile Operations & Instant Billing Hub

THE OPERATIONAL BOTTLENECK:

Technicians recorded job details on triplicate paper forms. Invoices could only be processed when technicians returned paper carbon copies to the central office at the end of the week, resulting in a 30-to-45 day cash collection lag.

CORE ENGINEERING CHALLENGE:

Technicians frequently work in basement utility rooms with zero cellular data coverage.

ZULLAD ENGINEERED SOLUTION:

Engineered an offline-first mobile application. Technicians access assigned work orders, log equipment serial numbers, capture photos, and collect client signatures on-site without internet. Data automatically synchronizes the moment the device reconnects to a network.

SYSTEM ARCHITECTURE:
  • Mobile App: Progressive Web App with IndexedDB offline storage
  • Sync Engine: Conflict-free replicated data types (CRDTs) to prevent sync collisions
  • Document Pipeline: Automated PDF work-order and invoice generation upon client signature
  • Notifications: Real-time SMS confirmation sent to facility managers
MEASURABLE OPERATIONAL OUTCOME:

Eliminated billing lag from 40 days to same-day automated invoice generation upon job completion.

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